Frequently Asked Questions

Rooms FAQ

What time is check-in and check-out?

Check in time 3pm-9pm, call the hotel 24 hours in advance to check in after 9pm. Check out – 8am-11am

Do rooms have accessibility access?

We have a limited number of designated accessibility guestrooms

Are pets allowed?

We welcome service animals.

Is parking included?

Complimentary parking is available for our guests. Outdoor parking lot, Limited to 1 vehicle per room reservation.

Do you have Wi-Fi

Wi-Fi is complimentary and is accessible in the guest rooms.

Is cash payment accepted

We only accept debit or credit cards.

Hotel FAQ

Are pets allowed?

We welcome service animals.

What is the policy regarding cancellations?

If amended or cancelled before 4:00 PM -3days or 72hours prior arrival, no fees will be charged. If amended / cancelled after this time, or in case of no show, 100% of first 1 night’s room & tax charge will be applied.

Are there any Covid-19 safety measures in place?

Castillo Inn truly cares about your travel experience. Our highest priority is to provide you with clean, safe, and comfortable accommodations.

Do you have a pool?

No, our hotel does not have a pool.

Do you offer breakfast?

No. However, complimentary coffee and tea served daily in the lobby from 6am-10am